Dispatcher role
B
Bob Oxley
Merged in a post:
Dispatcher / Driver information
Mark Miller
On emails going to customers confirming their order has been processed, it would be better if the assigned driver or dispatcher information could be listed for customers to contact regarding delivery questions, especially if the driver is dispatch.
B
Bob Oxley
Hi Mark - we do actually have this role - it is the Manager Role. You can also setup specific contact information for the dispatch user at the plant level. Please confirm and let me know if this is what you were looking for.
D
Daniel Strite
Bob Oxley The idea i have with the dispatcher role would be they would only have access to manage deliveries tab which would allow them to change assigned drivers to deliveries, add and delete deliveries all under manage deliveries tab. This role would not have access to Manage orders, dashboard, manage production ect...
Mark Miller
Daniel Strite: Additionally, when a building is processed, it could be assigned to a dispatcher, then the dispatcher will assign to driver.
In our scenario, I have 3rd party delivery for most of my deliveries. They have a dispatcher that they assigns them to specific drivers. But this dispatcher doesn't need to see onsite builds or buildings that another wholesale customer picks up himself, to not get confused.